Field Service Technician

Solon, OH, 44139, USA  | Job Type: Full Time

About the Role

The Third Estimate is seeking an experienced Field Service Technician. A Field Service Technician is responsible for helping clients install and/or repair Windows, Siding, Roofing, Gutters and other exterior projects. A few of the main duties of a Field Service Technician are completing punch-list walkthroughs with our customers upon initial job completion, troubleshooting project concerns once addressing concerns, advise the customer and stay in contact throughout the day with the Production Manager A Field Service Technician should have at least 5 years of on the job roofing, siding and / or window installation experience.


Qualifications/Preferred Skills:

  • Thorough knowledge of roofing, siding and window product terminology and installation best practices.
  • Capacity to motivate and lead laborers that you work directly with.
  • Effective Time management and logical decision-making ability.
  • Strong focus on quality installation and exceptional attention to detail.
  • Excellent verbal and written communication skills; able to build rapport with customers.
  • Work directly with Production Manager to project plan and identify material needs.

Duties Include:

  • Work to complete service requests on previously installed roofs, siding and windows.
  • Work with homeowner to resolve customer issues regarding installation while on site.
  • Completion of Punch Lists.
  • Ensure that all work meets TTEC standards.
  • Knowledge of building departments policies for inspections and installations.
  • Take pictures of all jobs.